Help and support

Questions, problems or ideas for Fast Transfer or the Iraady Transfer app? Email info@iraady.com. We answer in English, Kinyarwanda or French.

Sending big files

Files are sent in pieces. If the network drops or you close the app, open it again and the transfer carries on where it stopped. Your size limit is shown under Account.

A link does not work

Links expire after one year, or when the sender deletes the file. Ask the sender for a new link.

Forgot your password

Use Reset password, or "Forgot password" in the app.

Delete your account

In the app: Account → Delete account. On the web: delete your account here. This removes your account, all your files and your API tokens. It cannot be undone.

Privacy

Read our privacy policy.